Inmarsat FAQ

• How to establishing an Ethernet connection over BGAN

  Make sure that your computer is configured to obtain an IP address and a domain name system (DNS) server address automatically. If this isn’t the case, refresh the computer’s IP address.

  To refresh your IP address, reboot your computer. If this does not work, do the following:

  • On a PC
    Select Start > Run.
    In the Run dialog box, type cmd and click OK.
    At the command line prompt, type ping x.x.x.x, where x.x.x.x is the IP address for your terminal (IP numbers for each terminal are available in the troubleshooting guide).
    If you see the message Reply from x.x.x.x, the Ethernet connection is active.
  • On a Apple Mac
    Select Finder > Applications > Utilities > Network Utility > ping.
    In the text box, type in the IP address for your terminal.
    If you see the message Reply from x.x.x.x, the Ethernet connection is active.

  Only use a straight-through cable to connect the terminal to your computer. This cable type should have been supplied with your terminal but, if you do not have one, be warned that a cross-over cable is not a suitable substitute.